At Zing Media, we value our customers and aim to ensure your complete satisfaction with every purchase. We understand that there may be instances where a return is necessary, and our goal is to make the process as smooth and convenient as possible. Please review our return policy to understand your rights and options for returning products purchased from the Zing Media website.

 

Eligibility for Returns 

 

1.   Time Frame  : Items purchased from Zing Media are eligible for return within 30 days   of the delivery date.

  

2.   Condition of Items  : To qualify for a return, products must be:

   - In their original condition, unused, and with all tags, labels, and packaging intact.

   - Free from any signs of damage, alterations, or wear.

  

3.   Non-Returnable Items  : The following items are not eligible for return:

   - Digital downloads or software products.

   - Items purchased on clearance or marked as “Final Sale.”

   - Customized or personalized products.

   - Gift cards and promotional items.

 

Return Process 

 

1.   Initiating a Return  : To start a return, please contact our Customer Service team at   zingmediaasia@gmail.com   with the following details:

   - Order number.

   - Product(s) you wish to return.

   - Reason for the return.

 

2.   Return Authorization  : Once your return request is approved, you will receive a   Return Authorization Number (RAN)   and instructions on how to ship the item(s) back to us.

 

3.   Packaging and Shipping  :

   - Please ensure the item(s) are securely packaged to prevent damage during transit.

   - Include the original receipt or proof of purchase and the Return Authorization Number inside the package.

   - Use a trackable shipping service and retain the shipping receipt until your return is confirmed.

 

4.   Return Shipping Costs  : Customers are responsible for the cost of return shipping unless the return is due to a Zing Media error (e.g., wrong item shipped, defective product).

 

Refunds and Credits 

 

1.   Refund Processing  : Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within   7-10 business days  .

 

2.   Partial Refunds  : In certain situations, only partial refunds may be granted:

   - Items not in their original condition or missing parts for reasons not due to our error.

   - Items returned more than 30 days after delivery.

 

3.   Refund Exclusions  : Shipping and handling charges are non-refundable unless the return is due to a Zing Media error.

 

Exchanges 

 

If you need to exchange an item for a different size, color, or model, please initiate a return as outlined above and place a new order for the desired item on our website. This ensures the fastest service and best inventory availability.

 

Defective or Damaged Items 

If you receive a defective or damaged item, please contact us immediately at   support@zingmedia.com   with your order number and details of the issue. We will arrange for a replacement or a full refund at no additional cost to you.

 

Contact Us 

For any questions or concerns about our return policy, please reach out to our Customer Service team:

 

-   Email  : zingmediaasia@gmail.com 

-   Address  : Zing Media Returns Department, 61 Ubi Ave 1, #06-11, Singapore 408941

 

We are here to assist you and ensure that your experience with Zing Media is exceptional!

 Thank you for choosing Zing Media.    

We appreciate your trust in our products and services.